|
When
you live at AMLI, you’ll have more time to live life, because AMLI makes
living worry-free. Among other things, this means making sure that you
have a well-maintained apartment home.
But we know that, sometimes, things happen. And when they do, AMLI’s 48-hour service guarantee
is there to make sure your apartment is back to normal as soon as possible. In simple
terms, we will complete routine service requests within 48 hours, or you live rent-free.
What does this mean?
If AMLI fails to satisfy a Guaranteed Service Request within 48 hours (two working days),
AMLI will credit your next month’s rental payment one day’s rent for each day the problem
remains unsolved. The pledge covers all Guaranteed Service Requests submitted Monday
through Friday. Submissions after 4:00 p.m. and on holidays will be considered to have been
placed the following business day at 8:00 a.m. A Guaranteed Service Request means the following
items will be maintained in good working condition: stoves, refrigerators, dishwashers,
smoke alarms, electrical systems, garbage disposals, heating and air-conditioning equipment,
hot water heaters, toilets, running water, door and window locks, breezeways lights and
AMLI-owned ceiling fans, microwaves and washer/dryer units.
AMLI’s 48-hour service guarantee also covers Priority Service Requests. These items will be
handled on a priority basis and will be guaranteed to be resolved within 48-hours regardless
of the day or the time of the request. A Priority Service Request covers essential and critical
items such as no electricity, plumbing or water throughout the apartment; no heat or air-conditioning
as appropriate to the season; smoke alarms; and situations where access to the apartment may be
compromised (i.e. broken windows or broken locks).
How does the Guarantee work?
If the work is not completed within 48 hours on any Guaranteed or Priority Service Request,
your rent credit will begin the day you notify Management that the request was not completed
or that work completed did not resolve the problem (you must notify Management within seven
days of the original request). If you have a second request for the same problem within one
week after a repair has been made, your rent credit will begin on the date of the second request.
Your rent credit will continue until your guaranteed request has been completed. Of course,
AMLI’s Service Policy is based on Management’s ability to access the apartment during normal
business hours and on the proper use and care of equipment and appliances by the resident.
AMLI pledges to respond to all service requests within 48 hours. Unfortunately, some requests
will take more than 48 hours for completion due to subcontractor or supplier involvement.
A Non-Guaranteed Service Request includes items such as roofs, flashing, sealing, floor covering
and wall covering replacements or repairs, foundation and structural repairs, siding, cable,
master antennae system and telephones.
What do you need to do?
If you need assistance with an item covered under our Guaranteed Service Request process,
submit your request online for prompt attention.
For Priority Service Requests, please call the office. Do not submit your request online.
|
